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Improving emergency response procedures in prisons

…code When staff use the emergency medical codes, they should also inform the control room whether the prisoner is conscious and breathing. Escorting emergency vehicles Prison staff must have a…

Published: 29 January 2025

After a complaint

…that this has happened. Learning lessons from investigations To make things better for people in detention and on probation, we look at learning from all our investigations together. This helps…

Published: 19 July 2022

Making recommendations

…relevant service must tell us whether they accept our recommendations and let us know when they will implement them. Learning lessons from investigations To make things better for people in…

Published: 17 May 2024

Social media policy

…our social media accounts are bound by the Civil Service code. We cannot engage in party political issues. We do not compromise our independence through bias towards or endorsement of…

Published: 22 May 2024

Complain about us

…the better. We don’t usually accept complaints that are made more than 6 months after the issue. After making a complaint We will let you know we have received your…

Published: 20 May 2024

Ombudsman Adrian Usher launches new Vision and Values

…become a data-led organisation, enabling us to have better-formed investigations. Data is evidence and we will convert this into meaningful learning for the services in our remit. Click here to…

Published: 29 September 2023

Improving the handling of prisoners’ property and property complaints in prisons

…we see. In the 2023 – 2024 financial year, we received 1,164 complaints about property.   Ombudsman Adrian Usher said:   “The better handling of property and complaints would avoid causing unnecessary…

Published: 31 March 2025

Complaints Investigations Learning Lessons Bulletin Issue 9: Complaints about discrimination

Published: 17 January 2018