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Improving emergency response procedures in prisons
…code When staff use the emergency medical codes, they should also inform the control room whether the prisoner is conscious and breathing. Escorting emergency vehicles Prison staff must have a…
Published: 29 January 2025
Privacy notice
…individuals due to any cause, including any apparent suicides and natural causes Promoting lessons learned from investigations, including publishing an annual report. The PPO investigations are conducted according to the…
Published: 4 July 2024
Social media policy
…our social media accounts are bound by the Civil Service code. We cannot engage in party political issues. We do not compromise our independence through bias towards or endorsement of…
Published: 22 May 2024
IPCI Ambassadors phase 2 launches in 26 more prisons
Following the success of the initial launch of IPCI Ambassadors last November, the PPO are pleased to announce the scheme will go live in a further 26 prisons today. This…
Published: 20 March 2025
Adrian Usher becomes Prisons and Probation Ombudsman
Today, Adrian Usher has taken over from Kimberley Bingham as the Prisons and Probation Ombudsman. Adrian had an extensive career as a Senior Police Officer at the Metropolitan Police Service…
Published: 24 April 2023
Ombudsman Adrian Usher launches new Vision and Values
The Prisons and Probation Ombudsman (PPO) has launched new vision and values today, driven by Ombudsman Adrian Usher’s goal to create meaningful change both for PPO staff and stakeholders. Adrian…
Published: 29 September 2023
PPO launches 2023/24 General Stakeholder Survey
March 4, 2024 Today the Prisons and Probation Ombudsman has released their General Stakeholder Survey for 2023/24! The feedback provided via this survey is invaluable for the PPO, as it…
Published: 4 March 2024
PPO share how Use of Force policy should be applied in practice by prison staff
Issued today, the Prisons and Probation Ombudsman released their second Policy into Practice publication, sharing key learning for officers on the use of force in prisons. The PPO investigates complaints…
Published: 15 February 2024
Important notice to friends, family and next of kin of those in custody
As of today, the Prisons and Probation Ombudsman’s complaint investigations department will be known as Independent Prisoner Complaint Investigations (IPCI for short) to those in prison and the youth custody estate. This…
Published: 23 November 2023
Adrian Usher publishes first Annual Report highlighting significant changes made by the PPO
11 July 2024 – Today Prisons and Probation Ombudsman Adrian Usher has published his first Annual Report covering the year 2023-2024. Adrian said: “I was very proud to be selected…
Published: 11 July 2024