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Important notice to friends, family and next of kin of those in custody

...prisons over the coming months to communicate this name change and to give them new IPCI publicity materials. The PPO is not going anywhere – we still independently investigate complaints...

Updated on 5th July 2024


Who can complain

...you may be able to help someone complain. Helping someone else complain If someone you know wants to make a complaint you can help them by explaining the steps they...

Updated on 27th June 2024


What you can complain about

Before complaining to the PPO or IPCI, you must have gone through the full internal process or we will be unable to investigate your complaint. This usually requires complaining directly...

Updated on 28th May 2024


If you’re not happy with how we have investigated a complaint

...into complaints from people who believe they’ve been treated unfairly due to mistakes made by our office. How to appeal Complain online Complain by using the online complaint form. The...

Updated on 27th June 2024


Connections – by Ombudsman Adrian Usher

...So what does this say about our society and why should we care? Some hold the view that men and women who are committed to incarceration and have decided to...

Updated on 5th August 2024


Contact the PPO

...can make an official complaint. Complaint investigations Find out about how we handle complaints. If you are asking about a complaint, email: mail@ppo.gov.uk Death investigations Find out how we investigate...

Updated on 5th August 2024


Social media policy

...any other organisation, inside or outside Government. PPO investigations We cannot comment on individual complaints or fatal incident investigations through social media. If you have a specific enquiry, contact us....

Updated on 27th June 2024


...in custody, and complaints from people who are in custody or under community supervision. We are a completely independent organisation. Read more Complaint investigations Every month, we receive hundreds of...

Updated on 16th July 2024


Complaint investigation summaries

...publish a summary if the person making the complaint might be identified from it. Please visit our archive site to view complaint summaries published before February 2024. Every month we...

Updated on 8th July 2024


Investigation queries

...would like to talk to the PPO, please visit our general contact page.  Video appeal for information https://www.youtube.com/watch?v=c6omIHkvZbM Open letter from Richard Tucker, Senior Investigator My name is Richard Tucker...

Updated on 13th September 2024