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What we do
...dealt with fairly. Complaints from prisoners are handled by the Independent Prisoner Complaints Investigations (IPCI) team within PPO. All other complaints are dealt with by the PPO. Complaints have to...
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Contact the PPO
...can make an official complaint. Complaint investigations Find out about how we handle complaints. If you are asking about a complaint, email: mail@ppo.gov.uk Death investigations Find out how we investigate...
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If you’re not happy with how we have investigated a complaint
...into complaints from people who believe they’ve been treated unfairly due to mistakes made by our office. How to appeal Complain online Complain by using the online complaint form. The...
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Important notice to friends, family and next of kin of those in custody
...prisons over the coming months to communicate this name change and to give them new IPCI publicity materials. The PPO is not going anywhere – we still independently investigate complaints...
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Investigation queries
...would like to talk to the PPO, please visit our general contact page. Video appeal for information https://www.youtube.com/watch?v=c6omIHkvZbM Open letter from Richard Tucker, Senior Investigator My name is Richard Tucker...
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Complaint investigation summaries
...we publish statistics about the number of investigations we have completed and our decision for each one. Use the search box below to search complaints by prison name or location....
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Who can complain
...you may be able to help someone complain. Helping someone else complain If someone you know wants to make a complaint you can help them by explaining the steps they...
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What you can complain about
Before complaining to the PPO or IPCI, you must have gone through the full internal process or we will be unable to investigate your complaint. This usually requires complaining directly...
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...in custody, and complaints from people who are in custody or under community supervision. We are a completely independent organisation. Read more Complaint investigations Every month, we receive hundreds of...
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Social media policy
...following: notifications and links for new content (for example, news, press notices, publications, Learning Lessons Bulletins, information about our services, articles, and publicity materials) complaints and fatal incidents investigation statistics...
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