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182 results
What we do
...dealt with fairly. Complaints from prisoners are handled by the Independent Prisoner Complaints Investigations (IPCI) team within PPO. All other complaints are dealt with by the PPO. Complaints have to...
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If you’re not happy with how we have investigated a complaint
...into complaints from people who believe they’ve been treated unfairly due to mistakes made by our office. How to appeal Complain online Complain by using the online complaint form. The...
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Important notice to friends, family and next of kin of those in custody
...prisons over the coming months to communicate this name change and to give them new IPCI publicity materials. The PPO is not going anywhere – we still independently investigate complaints...
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Who can complain
...you may be able to help someone complain. Helping someone else complain If someone you know wants to make a complaint you can help them by explaining the steps they...
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What you can complain about
Before complaining to the PPO or IPCI, you must have gone through the full internal process or we will be unable to investigate your complaint. This usually requires complaining directly...
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Social media policy
...our social media accounts are bound by the Civil Service code. We cannot engage in party political issues. We do not compromise our independence through bias towards or endorsement of...
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Investigation queries
...the Medomsley Detention Centre (Medomsley) between 1961 and 1987. The Prisons and Probation Ombudsman carries out independent investigations into complaints and deaths in custody. The PPO was commissioned to undertake...
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Printable leaflets and posters
...and posters for probation and immigration PPO complaints poster for probation and immigration (PDF, 991 KB) PPO complaints leaflet for probation approved premises (PDF, 348 KB) PPO complaints leaflet for...
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...in custody, and complaints from people who are in custody or under community supervision. We are a completely independent organisation. Read more Complaint investigations Every month, we receive hundreds of...
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Complaint investigation summaries
...publish a summary if the person making the complaint might be identified from it. Please visit our archive site to view complaint summaries published before February 2024. Every month we...
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