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Printable leaflets and posters
...and posters for probation and immigration PPO complaints poster for probation and immigration (PDF, 991 KB) PPO complaints leaflet for probation approved premises (PDF, 348 KB) PPO complaints leaflet for...
Updated on 18
Complaints
...Complaints Probation and Immigration Complaints Complaint Investigation Summaries For more information about who can complain, the types of complaints we investigate and how we investigate them, see our complaints guide....
Updated on 8
Help to complain in your own language
You can complain to the PPO or IPCI in your own language. Write to us explaining your complaint in your own language. You can contact us by email at mail@ppo.gov.uk...
Updated on 30
Our story
...and stillbirths 2023 – Independent Prisoner Complaint Investigations launches as a unit within the PPO dedicated to investigating complaints from people in prison Our vision and values We carry out...
Updated on 27
Adrian Usher publishes first Annual Report highlighting significant changes made by the PPO
...2016/17. Key statistics from 2023/24: Complaints investigations: we received 4,575 complaints 4,345 of these were about prisons, 134 more than last year The most common complaint categories were: Property...
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About complaints
Independent Prisoner Complaint Investigations (IPCI) is part of the Prisons and Probation Ombudsman (PPO). IPCI investigate complaints made by prisoners and young people in prisons, young offender institutions (YOIs) and...
Updated on 27
148 complaint investigations completed in February 2024
...upheld 14 were upheld or partially upheld mediated View summaries of complaints we have upheld or partially upheld each month. Read our guide to making a complaint with the PPO....
Updated on 24
PPO publish anonymised complaint investigation summaries on website
From August, the Prisons and Probation Ombudsman will publish summaries of anonymised complaints we have upheld or partially upheld. Ombudsman Adrian Usher introduced this to the website in order to...
Updated on 3
PPO share how Use of Force policy should be applied in practice by prison staff
Issued today, the Prisons and Probation Ombudsman released their second Policy into Practice publication, sharing key learning for officers on the use of force in prisons. The PPO investigates complaints...
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About us
...of release from prison (unless there is a murder investigation) complaints made by prisoners, young people in detention, people on probation and individuals detained under immigration laws Complaints from prisoners...
Updated on 27