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Connections – by Ombudsman Adrian Usher
...So what does this say about our society and why should we care? Some hold the view that men and women who are committed to incarceration and have decided to...
Updated on 5
Adrian Usher publishes first Annual Report highlighting significant changes made by the PPOΒ Β
...2016/17. Key statistics from 2023/24: Complaints investigations: we received 4,575 complaints 4,345 of these were about prisons, 134 more than last year The most common complaint categories were: Property...
Updated on 11
PPO publish anonymised complaint investigation summaries on website
From August, the Prisons and Probation Ombudsman will publish summaries of anonymised complaints we have upheld or partially upheld. Ombudsman Adrian Usher introduced this to the website in order to...
Updated on 3
Complaints
...Complaints Probation and Immigration Complaints Complaint Investigation Summaries For more information about who can complain, the types of complaints we investigate and how we investigate them, see our complaints guide....
Updated on 8
Help to complain in your own language
You can complain to the PPO or IPCI in your own language. Write to us explaining your complaint in your own language. You can contact us by email at mail@ppo.gov.uk...
Updated on 30
Learning and research
...services, including policy teams and frontline staff. Learning and research publications The PPO publishes a range of documents, from reports that explore thematic issues to periodic research bulletins. Consultation responses...
Updated on 2
PPO share how Use of Force policy should be applied in practice by prison staff
...where the healthcare examination following use of force was not sufficient. The Use of Force Policy Framework also explains that ‘Governors must establish a diverse and empowered UoF Committee which must...
Updated on 5
Our story
...and stillbirths 2023 – Independent Prisoner Complaint Investigations launches as a unit within the PPO dedicated to investigating complaints from people in prison Our vision and values We carry out...
Updated on 27
About complaints
Independent Prisoner Complaint Investigations (IPCI) is part of the Prisons and Probation Ombudsman (PPO). IPCI investigate complaints made by prisoners and young people in prisons, young offender institutions (YOIs) and...
Updated on 27
148 complaint investigations completed in February 2024
...upheld 14 were upheld or partially upheld mediated View summaries of complaints we have upheld or partially upheld each month. Read our guide to making a complaint with the PPO....
Updated on 24