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Contact the PPO
...can make an official complaint. Complaint investigations Find out about how we handle complaints. If you are asking about a complaint, email: mail@ppo.gov.uk Death investigations Find out how we investigate...
Updated on 5
Complaints
...Complaints Probation and Immigration Complaints Complaint Investigation Summaries For more information about who can complain, the types of complaints we investigate and how we investigate them, see our complaints guide....
Updated on 8
Help to complain in your own language
You can complain to the PPO or IPCI in your own language. Write to us explaining your complaint in your own language. You can contact us by email at mail@ppo.gov.uk...
Updated on 30
Our story
...of appeal for prisoners 2001 – re-named the Prisons and Probation Ombudsman (PPO) after the organisation’s remit is extended to include complaints from people under probation supervision 2004 – PPO...
Updated on 27
Adrian Usher publishes first Annual Report highlighting significant changes made by the PPO
...2016/17. Key statistics from 2023/24: Complaints investigations: we received 4,575 complaints 4,345 of these were about prisons, 134 more than last year The most common complaint categories were: Property...
Updated on 11
About complaints
Independent Prisoner Complaint Investigations (IPCI) is part of the Prisons and Probation Ombudsman (PPO). IPCI investigate complaints made by prisoners and young people in prisons, young offender institutions (YOIs) and...
Updated on 27
148 complaint investigations completed in February 2024
...upheld 14 were upheld or partially upheld mediated View summaries of complaints we have upheld or partially upheld each month. Read our guide to making a complaint with the PPO....
Updated on 24
PPO publish anonymised complaint investigation summaries on website
From August, the Prisons and Probation Ombudsman will publish summaries of anonymised complaints we have upheld or partially upheld. Ombudsman Adrian Usher introduced this to the website in order to...
Updated on 3
Why I need ex-staff to come forward – A Medomsley Detention Centre appeal
...2023, and to date, we have reviewed over 2500 documents. The investigative team have been speaking with victims and witnesses of the abuse to understand their experiences. 60 people have...
Updated on 12
PPO share how Use of Force policy should be applied in practice by prison staff
Issued today, the Prisons and Probation Ombudsman released their second Policy into Practice publication, sharing key learning for officers on the use of force in prisons. The PPO investigates complaints...
Updated on 5