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Ombudsman Adrian Usher launches new Vision and Values
...become a data-led organisation, enabling us to have better-formed investigations. Data is evidence and we will convert this into meaningful learning for the services in our remit. Click here to...
Updated on 5
Help to complain in your own language
...or write a letter to: Prisons and Probation Ombudsman/IPCI Third Floor, 10 South Colonnade, London, E14 4PU Translated leaflets for people detained in prisons and immigration detention are available below....
Updated on 30
Support for bereaved families
...INQUEST provides free, confidential and independent advice to families following a death in detention or care. They can also give families legal advice such as how to appoint a solicitor....
Updated on 3
The Prisons and Probation Ombudsman is carrying out Operation Deerness – a special investigation into abuse at Medomsley Detention Centre. Find out more Prisons and Probation Ombudsman We investigate deaths...
Updated on 16
What we can investigate
We can only investigate issues that may be related to someone’s death. This could include how their physical or mental health, suicide, self-harm and substance misuse risks have been managed....
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What you can complain about
...from job or loss of pay inaccurate record keeping bullying, intimidation or harassment by staff improper use of force transfers We cannot investigate complaints about: the professional opinion of doctors...
Updated on 28
Complaint investigation summaries
...we publish statistics about the number of investigations we have completed and our decision for each one. Use the search box below to search complaints by prison name or location....
Updated on 8
Learning and research
The Prisons and Probation Ombudsman (PPO) has a dedicated learning and research team. This specialist team uses findings from individual investigations to highlight broader issues and to identify learnings that...
Updated on 2