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About complaints

Independent Prisoner Complaint Investigations (IPCI) is part of the Prisons and Probation Ombudsman (PPO). IPCI investigate complaints made by prisoners and young people in prisons, young offender institutions (YOIs) and secure training centres.

The PPO investigate complaints from people on probation, living in approved premises and those in immigration detention.

When we investigate a complaint we will:

  • find out the facts about what has happened
  • try to find a resolution if possible
  • look into if changes to policy or processes would stop something similar happening again
  • make recommendations for improvement if appropriate