Are you OK with cookies?

We use small files called ‘cookies’ on Some are essential to make the site work, some help us to understand how we can improve your experience, and some are set by third parties. You can choose to turn off the non-essential cookies. Which cookies are you happy for us to use?

Skip to content

Accessibility statement for Prison and Probation Ombudsman website

This accessibility statement applies to the Prison and Probation Ombudsman (PPO) website at

This website is run by the PPO Communications Team.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • use browser settings or plugins to change colours, contrast levels and fonts
  • use browser settings or other software to zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible but most people should still be able to use the website fairly easily.

  • Magnification or zoom users will have to scroll down a bit to find the key links on some pages at around 175% zoom
  • People using speech recognition software may find the cookie settings button hard to activate – try saying “press cookie settings”
  • Screen reader users may find the incorrectly tagged listing items unhelpful
  • some documents are in PDF format and are not accessible

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, contact:

We’ll consider your request and get back to you in 5 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

If you live in Northern Ireland, complain to the Equalities Commission for Northern Ireland (ECNI).

Technical information about this website’s accessibility

The Prison and Probation Ombudsman is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

On the homepage it is not currently clear when the button within the banner is focused. This fails WCAG 2.2 success criterion 2.4.7: Focus visible. We plan to fix this by September 2024.

The cookie button text may not make sense to some users. This fails WCAG 2.2 success criterion 2.4.4: Link Purpose (In Context). We plan to fix this by December 2024.

Some link text is a URL and this may be hard for some users to understand. This fails WCAG 2.2 success criterion 2.4.4: Link Purpose (In Context). We plan to fix this by July 2025.

Some documents are in non-HTML formats, for example PDF. They are not accessible in a number of ways including missing text alternatives and missing document structure.

What we’re doing to improve accessibility

Our team reviews accessibility for all the websites built using this system and we aim to fix any issues we find.

Preparation of this accessibility statement

This statement was prepared on 5 July 2024. It was last reviewed on 5 July 2024. This website was last tested on 3 July 2024.

The test was carried out by the Website Builder Team. We carried out a basic review and not a full audit. The system used to produce the site (called ‘Website Builder’) has been audited in the past and all issues found then were fixed.

We used this approach to decide on a sample of pages to test – we tested all of the most common pages:

  • the home page
  • a page for each of the templates in use on the site
  • the search results page
  • a navigation index page