This page provides brief summaries of our upheld and partially upheld complaint investigations. We publish monthly summaries of complaints we have upheld or partially upheld, to increase the transparency of our work and to share the recommendations we have made to the services in our remit. We hope these summaries will inform learning and drive best practice.

We currently receive around 4000 complaints a year, of which around half are eligible for investigation.

The summaries we provide will be purposefully brief in order to protect the identity of complainants. In some cases, we may decide not to publish a summary if we feel the complainant is easily identifiable from the case outcome.

We will not publish summaries of cases we have not upheld or cases which have been mediated, but will provide information about how many of each we have investigated.

November 2023

We completed 149 complaint investigations in November 2023.

  • 97 were not upheld
  • 31 were upheld and partially upheld
  • 21 were upheld or partially upheld mediated

Read the summary of complaints investigations for November 2023 here.

October 2023

We completed 144 complaint investigations in October 2023. 

  • 96 were not upheld 
  • 20 were upheld and partially upheld 
  • 28 were mediated 

Read the summary of complaints investigations for October 2023 here. 

September 2023

We completed 156 complaint investigations in September 2023. 

  • 104 were not upheld 
  • 30 were upheld and partially upheld 
  • 22 were mediated 

Read the summary of complaints investigations for September 2023 here.

 

August 2023

We completed 144 complaint investigations in August 2023. 

  • 106 were not upheld 
  • 23 were upheld and partially upheld 
  • 15 were mediated 

Read the summary of complaints investigations for August 2023 here.

 

July 2023

We completed 177 complaint investigations in July 2023. 

  • 124 were not upheld 
  • 33 were upheld and partially upheld 
  • 20 were mediated 

Read the summary of complaints investigations for July 2023 here.

 

June 2023

We completed 167 complaint investigations in June 2023.

  • 123 were not upheld
  • 22 were upheld and partially upheld
  • 22 were mediated

Read the summary of complaints investigations for June 2023 here.