Are you OK with cookies?

We use small files called ‘cookies’ on Some are essential to make the site work, some help us to understand how we can improve your experience, and some are set by third parties. You can choose to turn off the non-essential cookies. Which cookies are you happy for us to use?

Skip to main content


Write to us:

Prisons and Probation Ombudsman or IPCI, Third Floor, 10 South Colonnade, London E14 4PU.

Email for general enquiries & complaints:

Email for fatal incidents:

Information and IT security: The GSI email network is secure for handling information at OFFICIAL, including information marked as OFFICIAL-SENSITIVE (e.g. prison records) and at the legacy protective markings up to and including RESTRICTED. For more information, please see our Terms and Conditions.

General telephone enquiries:

020 7633 4100 or 020 7633 4149. General Telephone Enquiries: Please note, we do not operate a live telephone line but messages can still be left on our answerphone, which is monitored daily.

Media enquiries:

Medomsley Detention Centre Special Investigation:

For queries relating to this special investigation, please contact

Complaints for investigation by IPCI and the PPO:

For information about submitting complaints, please see the Submit a complaint page. If you need to get in touch after you have sent your complaint to us, you can call 020 7633 4149, 020 7633 4100 or lo-call 0845 010 7938 and leave a message.

Complaints about the professional conduct of the Ombudsman:

If you want to make a complaint about the professional conduct of Prisons and Probation Ombudsman staff, please complete the Complaint Form where possible, and contact For more information, visit Complaints about the Professional Conduct of PPO staff.

Publicity material:

If you would like leaflets or posters to display in your establishment, office or organisation, please email with the quantities that you require as well as your delivery address. To download leaflets and posters to print yourself, please visit the Publicity Material page.

Mailing list:

If you would like to receive email updates about new publications or our latest news, please sign up to our mailing list.

Freedom of Information:

For Freedom of Information requests, email

Subject Access Requests (SARs):

You can request personal data held by the PPO about yourself, or about another living person if you have their permission. Email: