Using this website

The Prisons and Probation Ombudsman is responsible for the content of this website. The Ministry of Justice is responsible for the technical aspects.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate the website using just a keyboard

AbilityNet has advice on making your device easier to use if you have a disability.

What to do if you can’t access part of this website

If you need information on this website in a different format, you can contact us:

Prisons and Probation Ombudsman
3rd Floor
10 South Colonnade
Canary Wharf
E14 4PU

Reporting accessibility problems

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact giving details of the issue and any assistive technology you are using.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Ministry of Justice is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliance issues listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

  • navigation menu items don’t expand into view when they have keyboard focus
  • the navigation menu doesn’t scroll which is an issue for users zooming in or viewing on a mobile device
  • link text doesn’t always provide a meaningful description of its purpose or destination
  • accordions don’t indicate to screen reader users whether they are open or closed
  • images that convey meaning or describe information don’t always have text alternatives
  • the label for the search bar on the home page isn’t associated properly with the input field
  • the colour of the search bar on the home page does not have sufficient contrast
  • transcripts are not provided for videos
  • it’s not always clear that links on the home page open PDFs or other documents
  • page titles aren’t always informative or unique
  • text colour and focus states do not always have sufficient contrast against the background colour
  • social media icons do not have alternative text to indicate the link destination to screen readers
  • the site does not offer users multiple ways to navigate the site content
  • headings do not always follow the correct hierarchy
  • PDF documents are not accessible

Disproportionate burden

Not applicable

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many documents are not accessible in a number of ways including missing text alternatives and missing document structure.

View the accessible document policy of the organisation that published the document to report any problems or request documents in an alternative format.

How we tested this website

We have completed accessibility checks using keyboard testing and the WAVE automated testing tool. The tests on the website were carried out by the Ministry of Justice.

What we’re doing to improve accessibility

We are working to fix the issues listed in this statement.

We will monitor the accessibility of this website on an on-going basis and fix any accessibility issues reported to us.

This statement was prepared on 29 May 2020.