New report on complaints from women and young people in custody.

Women and young people in prison tend not to make formal complaints, as they mistrust the internal complaints system, said Nigel Newcomen, the Prisons and Probation Ombudsman (PPO). Today, he published a thematic report on lessons to be learned from how women and young people resolve issues in prisons, young offender institutions (YOIs) and secure training centres (STCs). Download the Ombudsman’s report, “Learning Lessons from PPO Investigations: Why do women and young people in custody not make formal complaints?”. The news release is also available for download.