The latest news from the PPO! The Investigator, issue 10 is OUT NOW!


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Welcome to Issue 10 of The Investigator!

Issue 10 has articles about both our complaints and fatal incident functions, and we hope they will give readers a taste of how wide ranging our work is, not just our investigations but the follow up work and thematic projects we do. You will see from the article on complaints handling that we continue to explore how we can build confidence in, and raise awareness of, our complaints investigations. In another article, we talk about our fatal incident investigation reports and how you can access them via our website.

Image of Sue McAllister, Ombudsman

Since the last issue of The Investigator in October 2021, we have published our updated Terms of Reference (ToRs). We have expanded our remit to include the deaths of babies in prison and to investigate more post-release deaths. You can read the revised ToRs on the PPO website here.

Once again, as we publish this issue, we are preparing to get back into our offices and to visit prisons, both in the course of our investigations and to do more of the engagement work which has been successful in the past. We are going to be talking to people in prison about our work, working with prison staff to improve the quality of responses to complaints and engaging more with governors and prison group directors to strengthen the impact of our reports. More to come on some of those projects in future issues.

Thank you for reading The Investigator; as always, we welcome your interest and are happy to have your feedback.

Sue McAllister CB, Prisons and Probation Ombudsman

To read this newsletter as a PDF, click here

This month's featured articles:

Complaints handling in prisons

Common complaints we investigate and how we might resolve them

Substance testing in Approved Premises

Fatal Incident investigation reports

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