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Social media policy
...our social media accounts are bound by the Civil Service code. We cannot engage in party political issues. We do not compromise our independence through bias towards or endorsement of...
Updated on 27
Prison and youth custody complaints
...and send it along with copies of any complaint forms (COMP1 and COMP1A) and responses to: Independent Prisoner Complaint Investigations (IPCI) Third Floor, 10 South Colonnade, London, E14 4PU It’s...
Updated on 24
Probation and immigration detention complaints
...responses and copies of any other related paperwork: Prisons and Probation Ombudsman Third Floor, 10 South Colonnade, London, E14 4PU Alternatively, email mail@ppo.gov.uk following the process set out above if...
Updated on 27
Help to complain in your own language
...or write a letter to: Prisons and Probation Ombudsman/IPCI Third Floor, 10 South Colonnade, London, E14 4PU Translated leaflets for people detained in prisons and immigration detention are available below....
Updated on 30
Complain about us
...to: officialcomplaints@ppo.gov.uk Post your complaint to: Head of Business Services, Prisons and Probation Ombudsman, 3rd Floor, 10 South Colonnade, Canary Wharf, London E14 4PU. The sooner you make a complaint,...
Updated on 2
Make an FOI
To request information held by the Prisons and Probation Ombudsman (PPO): send an email to PPOMailFreedomofInformationRequests@ppo.gov.uk write to PPO, Third Floor, 10 South Colonnade, London E14 4PU include your name,...
Updated on 24
X-ray scanning: Complaint upheld
...send us a short note and copies of all your complaints paperwork, including the prison’s response. Write to: Prisons and Probation Ombudsman, 3rd Floor, 10 South Colonnade, London, E14 4PU....
Updated on 28
Complaint investigation summaries
...publish a summary if the person making the complaint might be identified from it. Please visit our archive site to view complaint summaries published before February 2024. Every month we...
Updated on 8
PPO launches 2023/24 General Stakeholder Survey
March 4, 2024 Today the Prisons and Probation Ombudsman has released their General Stakeholder Survey for 2023/24! The feedback provided via this survey is invaluable for the PPO, as it...
Updated on 5
PPO announce investigations into fatal incidents on website
As of 22 February 2024, the Prisons and Probation Ombudsman will list the fatal incident investigations they are carrying out on their website as the deaths occur. The PPO publishes...
Updated on 5