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Complain about us
...the better. We don’t usually accept complaints that are made more than 6 months after the issue. After making a complaint We will let you know we have received your...
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Ombudsman Adrian Usher launches new Vision and Values
...become a data-led organisation, enabling us to have better-formed investigations. Data is evidence and we will convert this into meaningful learning for the services in our remit. Click here to...
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Contact the PPO
...deaths. For queries about deaths in custody, email PPOcomms@ppo.gov.uk Media enquiries For all media enquiries, contact: ppocomms@ppo.gov.uk. You can also view our media releases. Freedom of information (FOI) requests Find...
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Support for bereaved families
...INQUEST provides free, confidential and independent advice to families following a death in detention or care. They can also give families legal advice such as how to appoint a solicitor....
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The Prisons and Probation Ombudsman is carrying out Operation Deerness – a special investigation into abuse at Medomsley Detention Centre. Find out more Prisons and Probation Ombudsman We investigate deaths...
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What we can investigate
We can only investigate issues that may be related to someone’s death. This could include how their physical or mental health, suicide, self-harm and substance misuse risks have been managed....
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What you can complain about
...from job or loss of pay inaccurate record keeping bullying, intimidation or harassment by staff improper use of force transfers We cannot investigate complaints about: the professional opinion of doctors...
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Complaint investigation summaries
...we publish statistics about the number of investigations we have completed and our decision for each one. Use the search box below to search complaints by prison name or location....
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Learning and research
The Prisons and Probation Ombudsman (PPO) has a dedicated learning and research team. This specialist team uses findings from individual investigations to highlight broader issues and to identify learnings that...
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