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We use small files called ‘cookies’ on ppo.gov.uk. Some are essential to make the site work, some help us to understand how we can improve your experience, and some are set by third parties. You can choose to turn off the non-essential cookies. Which cookies are you happy for us to use?

Google Analytics
Name	Purpose	Expires
_ga	Used to distinguish users.	2 years
_ga_D1H32FBDD0	Used to persist session state.	2 years

Google Analytics Events
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_ga	Used to distinguish users.	2 years

Video Streaming
Name	Purpose	Expires
YouTube	YouTube videos play in privacy-enhanced mode. This mode may set third-party cookies on your computer when you click on the YouTube video player. These cookies will not be personally identifiable.	Read the YouTube policy
Vimeo	Vimeo videos set third-party cookies to enable the video to play and collect analytics data. These cookies do not track individuals.	Read the Vimeo policy

Social Media
Name	Purpose	Expires
Twitter/X	Twitter/X widgets may add cookies to help analyse usage and remember your session if you are also logged in to your Twitter account.	Read the Twitter/X policy

All users
Name	Purpose	Expires
wordpress_test_cookie	This is used to test whether the browser accepts cookies	When you close your browser
PHPSESSID	This is used to link your device to the information sent to the server from your browser. It is typically used to avoid you having to retype information when moving from one page to another.	When you close your browser
ccfw-banner-hidden	Lets us know you have chosen which cookies are used so we can stop the cookie banner appearing when you return to the site.	1 year
ccfw-gtm-allowed	Lets us know you have accepted certain cookies so we can stop them loading when you return to the site.	1 year
ccfw-time	This is used to store the cookie expiry dates so we know when to ask you again for consent.	1 year
info_banner_dismissed	This remembers if an information banner has been dismissed and prevents it from being displayed again.	When you close your browser

Logged in users
Name	Purpose	Expires
wordpress_[hash]	This authenticates you when you log in to the admin area	When you close your browser
wordpress_logged_in	This shows the site that you’re logged in and who you are so you can access the functions you need	When you close your browser
wordpress_sec	If you are logged in as a site admin, this stores your authentication details.	When you close your browser
wp-settings-{time}-[UID]	The number on the end [UID] is your individual user ID from the users database.	1 year

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...to staff Newsletter Investigation updates. 21 May 2024 Operation Deerness Newsletter Issue 1 15 August 2024 Operation Deerness Newsletter Issue 2 15 October 2024 Operation Deerness Newsletter Issue 3 Press...

Updated on 15th October 2024

Privacy notice

Last Updated: 3 July 2024 Who we are and what we do Who we are We are the Prisons and Probation Ombudsman (“PPO”, “us”, “we”, “our”). The PPO is a...

Updated on 5th July 2024

Accessibility statement for Prison and Probation Ombudsman website

...we find. Preparation of this accessibility statement This statement was prepared on 5 July 2024. It was last reviewed on 5 July 2024. This website was last tested on 3...

Updated on 19th July 2024

Make an FOI

...an email or street address and details of the information you want Request information from HM Prison and Probation Service (HMPPS) To make a Freedom of Information (FOI) request for...

Updated on 24th May 2024

An urgent, public plea from Ombudsman Adrian Usher

...my deepest condolences to those affected. Yesterday, we said that we are not making any assumptions as to whether there is a link between these deaths – however, after initial...

Updated on 5th July 2024

PPO publish 2024-25 Race Action Plan

The Prisons and Probation Ombudsman has today published our Race Action Plan for 2024/25. Since joining the PPO, Ombudsman Adrian Usher stated that through conversations with all his staff, there...

Updated on 30th October 2024

After a complaint

...that this has happened. Learning lessons from investigations To make things better for people in detention and on probation, we look at learning from all our investigations together. This helps...

Updated on 5th June 2024

Making recommendations

...relevant service must tell us whether they accept our recommendations and let us know when they will implement them. Learning lessons from investigations To make things better for people in...

Updated on 28th May 2024

Freedom of Information responses

This page contains our responses to recent Freedom of Information (FOI) requests. View earlier FOI responses. Find out how to make a FOI request....

Updated on 19th June 2024

Death investigations & reports

...the family of the deceased person and after the coroner’s inquest has taken place. Please visit our archive site to view reports published before June 2024. You can also view...

Updated on 9th July 2024