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Privacy notice

...up to receive our newsletter – Name – Job title and employer – Email address – Area/ region based in To send you email updates about new publications. It is...

Updated on 5th July 2024


Ombudsman Adrian Usher launches new Vision and Values

...made these changes to ensure the new vision and values will help us achieve our goals and be transparent at the same time. The new vision and values reflect where...

Updated on 5th July 2024


More details

...to staff Newsletter Investigation updates. 21 May 2024 Operation Deerness Newsletter Issue 1 15 August 2024 Operation Deerness Newsletter Issue 2 15 October 2024 Operation Deerness Newsletter Issue 3 Press...

Updated on 15th October 2024


Important notice to friends, family and next of kin of those in custody

...new sub brand name, which is part of the PPO, is to make it clearer in our name about what we do in our complaints work. We will still be...

Updated on 5th July 2024


Make an FOI

...an email or street address and details of the information you want Request information from HM Prison and Probation Service (HMPPS) To make a Freedom of Information (FOI) request for...

Updated on 24th May 2024


Unreasonable behaviour by someone making a complaint

...November 2023, Independent Prisoner Complaint Investigations (IPCI) was launched as the new name for the PPO’s complaint investigations function in prisons and youth custody. During the course of our work,...

Updated on 27th June 2024


...have observed. Find out more about research and learning Latest news PPO publish 2024-25 Race Action Plan 30 October PPO celebrates 30 years 3 October Why I need ex-staff to...

Updated on 16th July 2024


Social media policy

...following: notifications and links for new content (for example, news, press notices, publications, Learning Lessons Bulletins, information about our services, articles, and publicity materials) complaints and fatal incidents investigation statistics...

Updated on 27th June 2024


X-ray scanning: Complaint upheld

...outcomes for all? As you may know, X-ray body scanners were rolled out across the prison estate from 2020. X-ray body scanners are key in stopping illicit smuggling, including New...

Updated on 28th June 2024


PPO seeks information from authorities in new Call for Evidence

Operation Deerness has reached a new phase in its investigation today as the PPO issue a Call for Evidence asking relevant authorities and organizations to share information they may hold...

Updated on 15th July 2024