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Help to complain in your own language

...These explain who we are and how to make a complaint. Translated leaflets for prison complaints (IPCI) Albanian Arabic Bengali Chinese Dari Farsi French Hindi Kurdish Lithuanian Pashto Polish Portuguese...

Updated on 30th August 2024


IPCI arabic prisoner leaflet

Updated on 3rd July 2024


Privacy notice

...individuals due to any cause, including any apparent suicides and natural causes Promoting lessons learned from investigations, including publishing an annual report. The PPO investigations are conducted according to the...

Updated on 5th July 2024


Social media policy

...our social media accounts are bound by the Civil Service code. We cannot engage in party political issues. We do not compromise our independence through bias towards or endorsement of...

Updated on 27th June 2024


What we do

...the United Kingdom residents of approved premises in England and Wales We also investigate if anyone dies: in court cells while being transferred to prison while under UK immigration escort...

Updated on 2nd July 2024


Adrian Usher becomes Prisons and Probation Ombudsman

Today, Adrian Usher has taken over from Kimberley Bingham as the Prisons and Probation Ombudsman. Adrian had an extensive career as a Senior Police Officer at the Metropolitan Police Service...

Updated on 3rd July 2024


Ombudsman Adrian Usher launches new Vision and Values

The Prisons and Probation Ombudsman (PPO) has launched new vision and values today, driven by Ombudsman Adrian Usher’s goal to create meaningful change both for PPO staff and stakeholders. Adrian...

Updated on 5th July 2024


PPO launches 2023/24 General Stakeholder Survey

March 4, 2024 Today the Prisons and Probation Ombudsman has released their General Stakeholder Survey for 2023/24!  The feedback provided via this survey is invaluable for the PPO, as it...

Updated on 5th July 2024


PPO share how Use of Force policy should be applied in practice by prison staff

Issued today, the Prisons and Probation Ombudsman released their second Policy into Practice publication, sharing key learning for officers on the use of force in prisons. The PPO investigates complaints...

Updated on 5th July 2024


Important notice to friends, family and next of kin of those in custody

As of today, the Prisons and Probation Ombudsman’s complaint investigations department will be known as Independent Prisoner Complaint Investigations (IPCI for short) to those in prison and the youth custody estate. This...

Updated on 5th July 2024