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14 results


Privacy notice

...we oversee so that the PPO makes a significant contribution to safer, fairer custody and offender supervision. Controller Unless we notify you otherwise, we are the controller of the personal data...

Updated on 5th July 2024


Connections – by Ombudsman Adrian Usher

...that can be done, and we know that a very significant positive consideration is regular contact with those loved ones on the outside. Prisoners feeling part of and connected to...

Updated on 5th August 2024


...about our people, how we were formed and what we value. Read more about us Subscribe for PPO updates If you would like to receive email updates please sign up...

Updated on 16th July 2024


Social media policy

...our social media accounts are bound by the Civil Service code. We cannot engage in party political issues. We do not compromise our independence through bias towards or endorsement of...

Updated on 27th June 2024


After a complaint

...if we believe that there won’t be any useful result, or the complaints does not raise any significant issues if we consider the complaining person’s behaviour to be unreasonable Investigate...

Updated on 5th June 2024


If you’re not happy with how we have investigated a complaint

...a complaints form. A Member of Parliament (MP) will need to sign it and send it to the PHSO. Find your MP’s contact details Contacting the PSHO The Parliamentary and...

Updated on 27th June 2024


Unreasonable behaviour by someone making a complaint

...to correct injustices and to identify learning for the organisations whose actions we oversee so that we can make a significant contribution to safer, fairer custody and offender supervision. In...

Updated on 27th June 2024


PPO publish independent investigation into the death of Mr David Morgan on 30 August 2018

...cell after he had taken an overdose of medication and showed signs of being unwell. Without any evidence, staff concluded he was drunk on hooch. He became distressed and even...

Updated on 5th July 2024


Adrian Usher publishes first Annual Report highlighting significant changes made by the PPO  

11 July 2024 – Today Prisons and Probation Ombudsman Adrian Usher has published his first Annual Report covering the year 2023-2024.  Adrian said: “I was very proud to be selected...

Updated on 11th July 2024