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Privacy notice
xcerpt_part">...“public authority” as defined by the Freedom of Information Act 2000 and we have our registered office at Prisons and Probation Ombudsman, Third Floor, 10 South Colonnade, London E14 4PU....
Updated on 5
After a complaint
xcerpt_part">...that this has happened. Learning lessons from investigations To make things better for people in detention and on probation, we look at learning from all our investigations together. This helps...
Updated on 5
Making recommendations
xcerpt_part">...relevant service must tell us whether they accept our recommendations and let us know when they will implement them. Learning lessons from investigations To make things better for people in...
Updated on 28
Complain about us
xcerpt_part">...to: officialcomplaints@ppo.gov.uk Post your complaint to: Head of Business Services, Prisons and Probation Ombudsman, 3rd Floor, 10 South Colonnade, Canary Wharf, London E14 4PU. The sooner you make a complaint,...
Updated on 2
Contact the PPO
xcerpt_part">Contact Details General enquiries email: mail@ppo.gov.uk write: Prisons and Probation Ombudsman, Third Floor, 10 South Colonnade, London, E14 4PU leave a message: 020 7633 4100 or lo-call 0845 010 7938...
Updated on 5
Social media policy
xcerpt_part">Our social media policy If you follow the Prisons and Probation Ombudsman (PPO) on Facebook, X or LinkedIn, you can expect our posts to cover some or all of the...
Updated on 27
Ombudsman Adrian Usher launches new Vision and Values
xcerpt_part">...become a data-led organisation, enabling us to have better-formed investigations. Data is evidence and we will convert this into meaningful learning for the services in our remit. Click here to...
Updated on 5
Prison and youth custody complaints
xcerpt_part">...and send it along with copies of any complaint forms (COMP1 and COMP1A) and responses to: Independent Prisoner Complaint Investigations (IPCI) Third Floor, 10 South Colonnade, London, E14 4PU It’s...
Updated on 24
Probation and immigration detention complaints
xcerpt_part">...responses and copies of any other related paperwork: Prisons and Probation Ombudsman Third Floor, 10 South Colonnade, London, E14 4PU Alternatively, email mail@ppo.gov.uk following the process set out above if...
Updated on 27
Help to complain in your own language
xcerpt_part">...or write a letter to: Prisons and Probation Ombudsman/IPCI Third Floor, 10 South Colonnade, London, E14 4PU Translated leaflets for people detained in prisons and immigration detention are available below....
Updated on 30