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Ombudsman Adrian Usher launches new Vision and Values
...become a data-led organisation, enabling us to have better-formed investigations. Data is evidence and we will convert this into meaningful learning for the services in our remit. Click here to...
Updated on 5
Help to complain in your own language
...or write a letter to: Prisons and Probation Ombudsman/IPCI Third Floor, 10 South Colonnade, London, E14 4PU Translated leaflets for people detained in prisons and immigration detention are available below....
Updated on 30
X-ray scanning: Complaint upheld
...send us a short note and copies of all your complaints paperwork, including the prison’s response. Write to: Prisons and Probation Ombudsman, 3rd Floor, 10 South Colonnade, London, E14 4PU....
Updated on 28
PPO Terms of Reference
...is therefore an administrative appointment. These Terms of Reference represent an agreement between the Ombudsman and the Secretary of State as to the Ombudsman’s role. 2. The Ombudsman is wholly...
Updated on 18
Unreasonable behaviour by someone making a complaint
...journalists or researchers members of the public with an interest in our work, including those who submit Freedom of Information requests The PPO and IPCI communicate via letter, email and...
Updated on 27
Support for bereaved families
...INQUEST provides free, confidential and independent advice to families following a death in detention or care. They can also give families legal advice such as how to appoint a solicitor....
Updated on 3