In April 2026, the PPO completed a total of 171 complaint investigations. Out of this total:
- 118 were not upheld
- 3 were not upheld mediated
- 14 were upheld or partially upheld
- 29 were upheld mediated or partially upheld mediated
- 7 were pushed back to the service in remit (1 was returned, 6 were resolved)
View summaries of complaints we have upheld or partially upheld each month.