Contact Details
- email: mail@ppo.gov.uk
- write: Prisons and Probation Ombudsman, Third Floor, 10 South Colonnade, London, E14 4PU
- leave a message: 020 7633 4100 or lo-call 0845 010 7938
Making a complaint about PPO staff
If you are unhappy with how IPCI or PPO staff have treated you or if our service hasn’t met the standards you expect, you can make an official complaint.
Find out about how we handle complaints.
If you are asking about a complaint, email: mail@ppo.gov.uk
Find out how we investigate deaths.
For queries about deaths in custody, email PPOcomms@ppo.gov.uk
For all media enquiries, contact: ppocomms@ppo.gov.uk.
You can also view our media releases.
Find out how to make an FOI about information we hold.
Read our responses to FOI requests.
Contacting HMPPS
If the information you are looking for is held by HM Prison and Probation Service (HMPPS), email: data.access@justice.gov.uk
To ask for personal data we may be holding about you:
email: PPOMailSubjectAccessRequests@ppo.gov.uk
write: Prisons and Probation Ombudsman, Third Floor, 10 South Colonnade, London E14 4PU (including your name, email or street address and details of the personal data you want)
We will usually reply within 1 month. If you have a complex request, it may take up to 3 months.
Contacting HMPPS
If the personal data you are looking for is held by HM Prison and Probation Service (HMPPS), you can contact them by email, post or online.
You can find complete details in our access to information policy.
If you are worried about someone in prison
If you have an immediate worry about someone in prison in England or Wales, contact the prison directly. Most prisons will have a safer custody hotline.