In March 2026, the PPO completed a total of 192 complaint investigations. Out of this total:
- 111 were not upheld
- 2 were not upheld mediated
- 26 were upheld or partially upheld
- 46 were upheld mediated or partially upheld mediated
- 7 were pushed back to the service in remit (1 was returned, 6 were resolved)
View summaries of complaints we have upheld or partially upheld each month.