In May 2026, the PPO completed a total of 144 complaint investigations. Out of this total:
- 84 were not upheld
- 5 were not upheld mediated
- 14 were upheld or partially upheld
- 30 were upheld mediated or partially upheld mediated
- 11 were pushed back to the service in remit (5 were returned, 6 were resolved)
View summaries of complaints we have upheld or partially upheld each month.