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PPO Terms of Reference
...complaints for possible investigation if the complainant does not receive a final reply within 30 working days of making the complaint or 45 working days in the case of complaints...
Updated on 18
Privacy notice
...order to take into account potential appeals or legal challenges related to the complaints. Complainants or their representatives – Contact details only (if the complainant is not a prisoner,...
Updated on 5
Unreasonable behaviour by someone making a complaint
...vexatious complaints. Such use of the complaints system would risk taking up PPO (including IPCI) staff time and delaying the progression of genuine complaints. Access to the PPO and IPCI...
Updated on 27
Prison and youth custody complaints
...by the complaint. You can help someone complain if they’re unable to (such as difficulties in reading or writing). We can only investigate a complaint if: the person complaining is...
Updated on 24
After a complaint
After a complaint is sent to us, we’ll complete the following steps: Check if we can accept your complaint The first thing we do is to look at your complaint...
Updated on 5
Probation and immigration detention complaints
...can complain about. Sending a complaint Send us a short summary of your complaint and why you’re unhappy with the response. Make sure you include copies of any complaint forms...
Updated on 25
Complain about us
...the PHSO. Making a complaint Fill in our complaint form or contact us with your details, information about the complaint and any supporting evidence you may have. Email your complaint...
Updated on 2
X-ray scanning: Complaint upheld
This article previously featured in Inside Time’s April edition. The Prisons and Probation Ombudsman (PPO) was first established to investigate complaints made by prisoners. Now, we also investigate complaints made...
Updated on 28
What we do
...dealt with fairly. Complaints from prisoners are handled by the Independent Prisoner Complaints Investigations (IPCI) team within PPO. All other complaints are dealt with by the PPO. Complaints have to...
Updated on 2
Accessibility statement for Prison and Probation Ombudsman website
...your complaint, contact the Equality Advisory and Support Service (EASS). If you live in Northern Ireland, complain to the Equalities Commission for Northern Ireland (ECNI). Technical information about this website’s accessibility The...
Updated on 19