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Privacy notice
...You visit our website You make a complaint You enquire about our investigations You sign up to receive newsletters and/or other communications from us What personal data is ‘Personal data’...
Updated on 5
PPO Terms of Reference
...complaints for possible investigation if the complainant does not receive a final reply within 30 working days of making the complaint or 45 working days in the case of complaints...
Updated on 18
Unreasonable behaviour by someone making a complaint
...vexatious complaints. Such use of the complaints system would risk taking up PPO (including IPCI) staff time and delaying the progression of genuine complaints. Access to the PPO and IPCI...
Updated on 27
Accessibility statement for Prison and Probation Ombudsman website
...website using speech recognition software listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) We’ve also made the website...
Updated on 19
Prison and youth custody complaints
...by the complaint. You can help someone complain if they’re unable to (such as difficulties in reading or writing). We can only investigate a complaint if: the person complaining is...
Updated on 24
Probation and immigration detention complaints
...complaint to us. You can also download the leaflets below. PPO complaints leaflet for probation approved premises (PDF, 243 KB) PPO complaints leaflet for immigration removal centres (PDF, 287 KB)...
Updated on 25
Printable leaflets and posters
...and posters for young people Complaints (easy read) for young people (PDF, 3 MB) Complaints poster for young people (PDF, 1 MB) Complaints leaflet for young people (PDF, 1 MB)...
Updated on 18
After a complaint
After a complaint is sent to us, we’ll complete the following steps: Check if we can accept your complaint The first thing we do is to look at your complaint...
Updated on 5
Complain about us
...the PHSO. Making a complaint Fill in our complaint form or contact us with your details, information about the complaint and any supporting evidence you may have. Email your complaint...
Updated on 2
X-ray scanning: Complaint upheld
This article previously featured in Inside Time’s April edition. The Prisons and Probation Ombudsman (PPO) was first established to investigate complaints made by prisoners. Now, we also investigate complaints made...
Updated on 28