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PPO Terms of Reference
...relating to probation matters 30 working days of making the complaint in the case of complaints from individuals detained under immigration powers, unless the complaint is a serious misconduct complaint...
Updated on 18
Privacy notice
...offenders under probation supervision and individuals detained under immigration powers bereaved families complainants or their representatives the subject of a complaint or their representatives individuals who we may contact when...
Updated on 5
Unreasonable behaviour by someone making a complaint
...days of release from prison (unless there is a murder investigation) complaints made by prisoners, young people in detention, people on probation and individuals detained under immigration laws Complaints from...
Updated on 27
Prison and youth custody complaints
...by the complaint. You can help someone complain if they’re unable to (such as difficulties in reading or writing). We can only investigate a complaint if: the person complaining is...
Updated on 24
After a complaint
After a complaint is sent to us, we’ll complete the following steps: Check if we can accept your complaint The first thing we do is to look at your complaint...
Updated on 5
Probation and immigration detention complaints
...can complain about. Sending a complaint Send us a short summary of your complaint and why you’re unhappy with the response. Make sure you include copies of any complaint forms...
Updated on 25
Complain about us
...the PHSO. Making a complaint Fill in our complaint form or contact us with your details, information about the complaint and any supporting evidence you may have. Email your complaint...
Updated on 2
Accessibility statement for Prison and Probation Ombudsman website
...your complaint, contact the Equality Advisory and Support Service (EASS). If you live in Northern Ireland, complain to the Equalities Commission for Northern Ireland (ECNI). Technical information about this website’s accessibility The...
Updated on 19
X-ray scanning: Complaint upheld
This article previously featured in Inside Time’s April edition. The Prisons and Probation Ombudsman (PPO) was first established to investigate complaints made by prisoners. Now, we also investigate complaints made...
Updated on 28
Connections – by Ombudsman Adrian Usher
...end their lives, whilst no cause for celebration, should be briefly mourned. This, in many ways, is understandable. In a world that provides such rapacious competition for our empathy, where...
Updated on 5