Complaint investigation summaries

The prisoner complained that some of their property had been lost when they transferred from HMP Wymott to HMP Risley. Neither prison was able to provide any property cards, so it was not possible to confirm whether the Prisoners’ Property Policy Framework had been complied with. In addition, the prisoner’s complaint had been responded to a month late by Wymott.

The prisoner complained that their property had been lost by HMP Standford Hill after they transferred to HMP The Mount. They complained that were not given the chance to pack up their property and that items that were recorded on their property cards at Standford Hill, did not arrive at The Mount. Our investigation found that Standford Hill had used a local version of a Cell Clearance Certificate, contrary to the Prisoner’s Property Policy Framework, and there were discrepancies between the Cell Clearance Certificate and the prisoner’s property card.

The prisoner complained about several incidents of bullying and victimisation by both staff and prisoners. Our investigation found the prison had not conducted adequate investigations into the allegations nor kept adequate records and therefore, had no evidence of reasonable measures taken to reassure of the prisoner’s safety.

The prisoner complained that during a routine security search, his trousers had been pulled down in-front of a large group, causing him to feel humiliated and embarrassed. The prisoner said that no apology was issued.

The prisoner complained about a body search conducted in October 2023. He was concerned that his intimate body parts were captured on the body worn video camera (BWVC) footage.

The prisoner complained about the actions of a named member of staff, who he felt was bullying him. The IPCI investigation established that the prison had taken the matter seriously and investigated it. In our investigation we found evidence of some staff behaviour which was unprofessional, but this did not meet the threshold for an investigation under the relevant policy.

The prisoner complained that his progression was delayed due to not having an up-to-date sentence plan and OASys. The IPCI investigation established that there were significant delays in these documents being completed, which would have resulted in a delay to him being recategorised down, if eligible.

The prisoner complained that having been granted category D conditions, the decision was quickly reversed when further information emerged. The IPCI investigation established that the decision was made before some further important information was identified

The prisoner complained that ‘follow on’ property from HMP Leeds failed to arrive. The IPCI investigation established that prior to transfer the prisoner packed his property, but that the contents had not been checked against the property cards to ensure what the bags contained. This was in breach of policy.

The prisoner complained about damage to his stereo when he transferred between Ranby and Bullingdon. He initially complained to Geo Amey who investigated and did not uphold his complaint. Neither Ranby or Bullingdon investigated the matter, neither demonstrated good complaint handling practice, or adherence to the requirements of the property framework to audit the property.