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IPCI Ambassadors, a complaints scheme, now available in 57 prisons 

Published:

Phase three of IPCI Ambassadors launches today, with the scheme now live in a further 10 prisons. 

An IPCI Ambassador is a voluntary role carried out by prisoners who signpost others in their prison to support around their complaint.   

We are pleased to announce that IPCI Ambassadors are available in 57 prisons in total, which is almost half of adult prisons.  

IPCI Ambassador schemes are going live in the following prisons today:  

  • HMP Bedford 
  • HMP Dovegate 
  • HMP Garth 
  • HMP Gartree 
  • HMP Guys Marsh 
  • HMP Highpoint 
  • HMP Hull 
  • HMP Morton Hall 
  • HMP Stocken 
  • HMP Wealstun 
“A year on from the initial launch of the scheme, it has been so successful that we are now running it in almost half of the adult prison estate.  

This would not have happened without the valuable ideas and contributions from both staff and our prisoner ambassadors. 

When my staff have visited prisons and met with ambassadors, the prisoner volunteers have told us how proud they are to be able to share their knowledge and help others understand how to make a complaint.”
Adrian Usher – Prisons and Probation Ombudsman

If your loved one is in prison and they need help with a complaint, they can find their IPCI Ambassador in participating prisons by looking out for prisoners wearing branded IPCI Ambassador materials such as armbands or lanyards. 

View the full list of participating IPCI Ambassador prisons here.