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Making recommendations
...relevant service must tell us whether they accept our recommendations and let us know when they will implement them. Learning lessons from investigations To make things better for people in...
Updated on 28
Freedom of Information responses
This page contains our responses to recent Freedom of Information (FOI) requests. View earlier FOI responses. Find out how to make a FOI request....
Updated on 19
PPO Terms of Reference
...is therefore an administrative appointment. These Terms of Reference represent an agreement between the Ombudsman and the Secretary of State as to the Ombudsman’s role. 2. The Ombudsman is wholly...
Updated on 18
Unreasonable behaviour by someone making a complaint
...journalists or researchers members of the public with an interest in our work, including those who submit Freedom of Information requests The PPO and IPCI communicate via letter, email and...
Updated on 27
Death investigations & reports
This page contains details of death investigations that are currently in progress as well as final reports. The PPO is only able to publish final reports after sharing them with...
Updated on 9
Our story
History of the PPO 1994 – the office of the Prisons Ombudsman is officially created after the report into the Strangeways Prison riot identified the need for an independent point...
Updated on 27
148 complaint investigations completed in February 2024
In February 2024, the PPO completed a total of 148 investigations. Out of this total: 108 were not upheld 2 were not upheld mediated 24 were upheld and partially upheld...
Updated on 24
PPO responses to the Inquiry into Women in Prison
PPO-Written-evidence-to-JSC-Women-in-Prison-June-2021 (PDF, 261 KB) PPO-Written-evidence-2-Women-in-Prison-Inquiry-July-2021 (PDF, 206 KB)...
Updated on 3