Complaint investigation summaries

IPCI found some administrative errors with the handling of this complaint. Following our engagement, the bed was fixed, and staff explained the delays to the prisoner. We hold the view that this complaint should have been resolved by the prison without reference to IPCI.

The prison agreed to bring our concerns about the inadequate investigation to the investigating officer’s attention and to issue the prisoner with a formal apology for these failings. They also agreed to review the negative NOMIS entries that were made.

We upheld the complaint, however we did not make any recommendations as the prison had already offered an apology, an explanation for the error on the day of the funeral and reimbursement to the prisoner’s family for the cost of delivering the clothing to the prison.

We upheld the complaint and recommended that the Governor apologise for failing to adequately support the prisoner. We recommended the Governor ensures staff receive appropriate training in the implementation of Nottingham’s Safer Custody policy and the Prison Service Instructions for Managing Prisoners Safety and Investigation Learning Following Incidents of Serious Self-harm and Assaults. We also recommended that the Governor issue a notice to staff, including healthcare staff, to remind them to make appropriate detailed entries in prisoners’ NOMIS case notes showing how victims of assault have been supported and when prisoners have been the perpetrators of violence. We recommended that NOMIS case notes should be regularly spot checked and quality assured by Nottingham’s SMT.

We upheld the complaint and recommended that the Governor pay compensation and remind staff of national policy around cell clearance and completion of property cards.

We upheld the complaint and recommended that the Governors in HMP Stocken and HMP Sudbury review the entry made and arrange for the necessary change to be made. We hold the view that this complaint should have been resolved by the prison without reference to IPCI.

We upheld the complaint as the cell clearance had not been conducted in line with national policy. We recommended that he was paid compensation. We made further recommendations in relation to compliance with the cell clearance process and in relation to the complaints process. We hold the view that this complaint should have been resolved by the prison without reference to IPCI.

We upheld the complaint and recommended that the Governor review the prisoner’s application for virtual visits, and ensure he has appropriate access. In addition, consider crediting the prisoner for missed visits. We asked the Governor to review the process for the completion of the risk assessments for virtual visits and remind department heads of the need to respond quickly to requests for information.

We asked the Governor to compensate the prisoner. We made a set of recommendations to address the failure to follow national policy, principally around the cell clearance process, gifting, and the administration of confiscated property.

We recommended that the Governor compensate the prisoner for the lost property and apologise for not resolving the matter locally. We also recommended that the Governor ensured staff were aware of national policy on cell clearance – and used the approved cell clearance certificates prescribed by the policy. We hold the view that this complaint should have been resolved by the prison without reference to IPCI.