Partially upheld complaint against the Director of HMP Long Lartin
Complaint category:
Staff behaviour
Month investigation completed:
February
Year investigation completed:
2024
The prisoner complained that staff were not completing paperwork for each individual act of self-harm he committed. The ACCT documentation was reviewed, and it showed that ACCT paperwork was missing for some of the dates the prisoner had flagged.
Recommendations/outcome:
We partially upheld the complaint because ACCT paperwork was not available for all dates required. No formal recommendations were made as it was considered that the missing paperwork was due to an administrative error, rather than a deliberate act.
Partially Upheld complaint against the Director of HMP Swaleside
Complaint category:
Adjudication & IEP
Month investigation completed:
February
Year investigation completed:
2024
The prisoner complained that his IEP status had been downgraded from enhanced to standard.
Recommendations/outcome:
We partially upheld the complaint as although the reasons for the downgrade were valid, the prison had not followed their local policy regarding notification of IEP reviews and downgrades. The prison agreed to issue a Notice to Staff reminding them of their obligations.
Upheld complaint against the Governor of HMP Lincoln
Complaint category:
Property
Month investigation completed:
February
Year investigation completed:
2024
The prisoner complained that canteen he ordered had not been delivered, and clothing was missing when he transferred from HMP Lincoln to Whatton.
Recommendations/outcome:
We upheld the complaint, but there were no formal recommendations as HMP Whatton had located the missing stored property and Lincoln reimbursed them for the missing canteen. We hold the view that this complaint should have been resolved by the prison without reference to IPCI.
Partially upheld complaint against the Governor of HMP Frankland
Complaint category:
Categorisation, progression & release preparation
Month investigation completed:
February
Year investigation completed:
2024
The prisoner complained a decision letter sent by the Director of Security regarding his Category A review was incomplete and untidy. He additionally complained about the way his complaint was handled.
Recommendations/outcome:
We partially upheld the complaint on the basis that the outcome sent by the Director was incomplete, as verified by the complainant and a member of prison staff but did not agree that his complaint was badly handled.
Upheld complaint against the Governor of HMP Belmarsh
Complaint category:
Property
Month investigation completed:
February
Year investigation completed:
2024
The prisoner complained items of property went missing at some point between his transfer from Onley to Belmarsh, and on to a further establishment.
Recommendations/outcome:
We upheld the complaint it was clear that at least one bag of property was not recorded at Belmarsh. On balance it was likely that this contained canteen and was disposed of, without giving the prisoner the opportunity to post it out or otherwise dispose of it. Belmarsh agreed to offer a nominal amount of compensation.
Partially upheld complaint against the Governor of HMP Frankland
Complaint category:
Visits, calls & letters
Month investigation completed:
February
Year investigation completed:
2024
The prisoner complained that, whenever he was the only prisoner having a visit, he and his family were always placed at the table nearest to staff even though there were other tables available, and that this compromised his right to privacy.
Recommendations/outcome:
We partially upheld this case because we found the prisoner had been misinformed about the reasons for the decision, but we were satisfied that the decision itself was appropriate.
Upheld complaint against the Governor of HMP Standford Hill
Complaint category:
Accommodation, food, education & other facilities
Month investigation completed:
February
Year investigation completed:
2024
The prisoner complained that the toilet block on his wing had not been cleaned for three weeks. Our investigation found that a new cleaning regime had subsequently been introduced, and that the prisoner agreed that hygiene was no longer an issue.
Recommendations/outcome:
We were satisfied that the prison had implemented sufficiently improved cleaning procedures. We hold the view that this complaint should have been resolved by the prison without reference to IPCI.
Upheld complaint against the Governor of HMP Lincoln
Complaint category:
Adjudication & IEP
Month investigation completed:
February
Year investigation completed:
2024
The prisoner complained that he was placed on a charge and found guilty of damaging property, even though it was part of an act of self-harm. He further complained that a recovery of costs was imposed and deducted in two lump sums. We found that, in line with PSI 5/2018, no charge should have been laid.
Recommendations/outcome:
The finding of guilt to be quashed and full costs refunded.
