If you are not satisfied with how the PPO or IPCI have handled an investigation, you can complain to the Public Service Ombudsman.
The Public Service Ombudsman can look into complaints from people who believe they’ve been treated unfairly due to mistakes made by our office.
How to appeal
Complain online
Complain by using the online complaint form. The person making the complaint will need to register and login to do this.
Complain in writing
If you can’t do it online or are helping someone appeal, you can download a complaints form. A Member of Parliament (MP) will need to sign it and send it to the Public Service Ombudsman.
Find your MP’s contact details
Contacting the Public Service Ombudsman
Public Service Ombudsman
Citygate
Mosley Street
Manchester
M2 3HQ
Telephone: 0345 015 4033